Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

In the press: Outstanding staff development at Welsh colleges honoured with Princess Royal award

Coleg Sir Gâr and Coleg Ceredigion have received a royal commendation for their innovative approach to staff development and training with a Princess Royal Training Award. The award is presented to institutions and companies that implement outstanding training and...
Read More

In the press: Childbase’s training programme receives royal approval

Childbase Partnership has received a Princess Royal Training Award for its bespoke programme ‘Teach to Reach’. HRH Princess Anne and and June Sadler, Childbase apprenticeships managerIt is one of only 44 organisations and the only early years group to receive this...
Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

Case study: leading hotels establish a partnership approach to nurture talent with Apprenticeship in Hospitality Scotland

 This forward thinking hospitality organisation demonstrates what can be achieved when hotels work together to develop the next generation of Scottish talent. Apprenticeship in Hospitality ScotlandDate 2018Region ScotlandSize 50-249 employeesSector Hospitality In 2014...
Read More

Case study: helping employees feel included and psychologically safe at Sparta Global

There’s a big question mark over what training in a hybrid working culture should focus on. People want to feel better connected to colleagues and more flexibility in where they work from. To make training work for all, inclusivity will be key.   But what is best...
Read More

In the press: Princess Royal award win for Northumberland manufacturer Essity

One of Northumberland’s biggest employers, the Essity tissue mill, has won a prestigious Princess Royal Training Award for its apprentice programme – the first ever for a manufacturer in the region. As president of City & Guilds Group, Princess Anne established...
Read More

HRH The Princess Royal celebrates best-in-class workplace training in 10th anniversary year for Awards

HRH The Princess Royal, President of the City and Guilds of London Institute, awards employers for outstanding training and skills development programmes which have positively impacted organisations, people and wider society. 15 August 2025: City & Guilds has...
Read More

In the press: Derby mortgage firm’s commitment to staff leads to Royal invitation

​A Derby mortgage broker has been recognised by Royalty for its commitment to learning and development. Mortgage Advice Bureau (MAB), which has its head office on Pride Park, has been named as one of 44 companies across the UK to achieve a City & Guilds Princess...
Read More

City & Guilds Group hosts Alumni pop-up conference on leading with purpose

https://www.youtube.com/watch?v=g5vGl2mfi2I The City & Guilds Group recently invited Princess Royal Training Awards recipients past and present to attend a pop-up conference in East London. Attendees gathered ahead of the awards ceremony to share best practice in...
Read More

In the press: Why applying for business awards is worth the effort

If only there were 25 hours in a day. Faced with competing priorities and with resources often stretched, applying for an award is rarely at the top of any business owner’s agenda – too often we simply don’t have enough time. Yet while there are obvious benefits to...
Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the changing world of skills

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

A decade of excellence and a room full of inspiration – Princess Royal Training Awards Skills Share 2025

On 30 April 2025, City & Guilds hosted its second-ever Skills Share event – this time at the stunning Goldsmiths’ Hall in London – marking a major milestone: 10 years of the Princess Royal Training Awards. With over 130 Award recipients in attendance, the event was not just a celebration but a forum for shared learning, inspiration and reflection on what a decade of investment in skills development really means.

Read More

Ten Years of the Princess Royal Training Awards

In the tenth year of the Princess Royal Training Awards we take a look back at some of the recipients including Balfour Beatty, Fifty Shades Greener and Pret A Manger to find out what achieving the standard means to them and their organisations.

Read More

Foundation & Friends Podcast: Celebrating a Decade of Transformative Training Excellence with Legal & General

Read More

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Read More

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Read More

Case study: The Dean Hotel Group and Fifty Shades Greener, our first recipients from Ireland

In this video hear about Princess Royal Training Award recipients The Dean Hotel and Fifty Shades Greener, our first recipients from Ireland.

Read More

Pin It on Pinterest

Share This
Princess Royal Training Awards
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For more information see our Privacy Policy.