Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

In the press: Unipart recognised for 3rd time by HRH Princess Anne for outstanding workplace training

Unipart was among 44 UK organisations including IBM, The Co-Op and Lloyds Banking Group, commended with a Princess Royal Training Award for their workplace learning at a ceremony held at St James’s Palace in London last week. Presented by HRH Princess Anne and...
Read More

Foundation & Friends Podcast: Exploring Innovative Training Solutions with HX Expeditions

This conversation explores the significance of the Princess Royal Training Awards, focusing on HX Expeditions and their innovative training program designed for expedition guides to ensure safety in polar bear territories. Jim Mayer, the Expedition Team Training Manager, discusses the evolution of their training methods, the impact on guides and guests, and future developments in their training initiatives.

Read More

Case study: home-growing future managers through exceptional training opportunities at Red Carnation Hotels

This collection of family-run hotels achieved an Award in 2017 and went on to gain a revalidation in 2020. Since then it has further developed its Graduate Management programme with 53 participants commencing the training in the 3 years following, leading to the...
Read More

In the press: Royal seal of approval for JOHNSONS Workwear training

JOHNSONS Workwear's Learning and Development team has been honoured with the Princess Royal Training 2019 Award for its work with the JOHNSONS Academy, following a rigorous assessment process. The Princess Royal Training Awards, now in their fourth year, will be...
Read More

In the press: The impact of awards on recruitment – A signal to attract top-talent

What is a company without its employees?  The heart and soul of every great company is its people and the most successful organisations are those which recruit the right people.  People with passion, drive, and a shared sense of purpose. Recruitment can be the...
Read More

Royal seal of approval for nucleargraduates again

A west Cumbrian training organisation is celebrating after scooping an award that recognises excellence in workplace learning programmes for the second time. Lillyhall-based nucleargraduates is one of only 43 recipients from a range of sectors nationally to be given...
Read More

46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021

HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that have...
Read More

City & Guilds launches brand new award for training

Organisations across the UK who successfully link learning and skills development to business performance will soon be able to receive national recognition, thanks to a brand new awards programme delivered by the City & Guilds Group. Free to enter, the Princess...
Read More

A decade of excellence: Royal recognition for UK and Irish organisations honoured at the Princess Royal Training Awards

The Princess Royal Training Awards are the UK and Ireland’s premier awards programme for recognising training excellence. On Tuesday 2 December, in an awards ceremony at Fishmongers Hall, the City & Guilds Foundation had the honour of recognising 56 outstanding...
Read More

Case study: a sustainable approach to securing the next generation of leaders at OnSide

The youth work sector has faced significant challenges in recent years, with a billion-pound reduction in investment and a depleting pool of talent in senior leadership.OnSideYear awarded 2022Region BoltonSize <50 employeesSector CharitiesEmbracing challenges...
Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

HRH The Princess Royal celebrates best-in-class workplace training in 10th anniversary year for Awards

HRH The Princess Royal, President of the City and Guilds of London Institute, awards employers for outstanding training and skills development programmes which have positively impacted organisations, people and wider society. 15 August 2025: City & Guilds has...
Read More

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the changing world of skills

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

A decade of excellence and a room full of inspiration – Princess Royal Training Awards Skills Share 2025

On 30 April 2025, City & Guilds hosted its second-ever Skills Share event – this time at the stunning Goldsmiths’ Hall in London – marking a major milestone: 10 years of the Princess Royal Training Awards. With over 130 Award recipients in attendance, the event was not just a celebration but a forum for shared learning, inspiration and reflection on what a decade of investment in skills development really means.

Read More

Ten Years of the Princess Royal Training Awards

In the tenth year of the Princess Royal Training Awards we take a look back at some of the recipients including Balfour Beatty, Fifty Shades Greener and Pret A Manger to find out what achieving the standard means to them and their organisations.

Read More

Foundation & Friends Podcast: Celebrating a Decade of Transformative Training Excellence with Legal & General

Read More

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Read More

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Read More

Pin It on Pinterest

Share This
Princess Royal Training Awards
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For more information see our Privacy Policy.