Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

Foundation & Friends Podcast: Exploring Innovative Training Solutions with HX Expeditions

This conversation explores the significance of the Princess Royal Training Awards, focusing on HX Expeditions and their innovative training program designed for expedition guides to ensure safety in polar bear territories. Jim Mayer, the Expedition Team Training Manager, discusses the evolution of their training methods, the impact on guides and guests, and future developments in their training initiatives.

Read More

Case Study: Travis Perkins trailblazing in the construction sector

Travis Perkins plc, one of the UK’s leading builders merchants, has been proactive in tackling the challenges facing the construction industry, with a significant focus on decarbonisation and the need to adopt more modern methods of construction; as well as...
Read More

In the press: Eyres Monsell Primary School is first in COUNTRY to win new Royal award

A primary school in Eyres Monsell has become the first in the country to be honoured with a Royal award.Eyres Monsell Primary School received a Princess Royal Training Award for their well-being and mental health programme for teachers.Head teacher, Kerry Hill, said:...
Read More

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Read More

Skills Share 2024: a room full of training royalty

On 1 May 2024 we launched our first ever Skills Share event at Guildhall, London. This was a space to network and learn from the 200+ organisations who have successfully achieved a Princess Royal Training Award over the past nine years.

Read More

In the press: Eddisbury MP commends Malpas business award win

A MALPAS based business has been praised by the MP for Eddisbury after winning a Princess Royal Training Award. Antoinette Sandbach MP is celebrating Barlows winning the award, after the business was recognised for creating a lasting impact by successfully linking...
Read More

Case study: training colleagues to become digitally savvy at Barclays

In recognition of a changing digital environment, Barclays UK aimed to support colleagues to become the ‘most digitally savvy and inclusive workforce in the UK’ as well as ensuring that customers and communities were not ‘left behind’. What started as an internally...
Read More

In the press: Unipart gains Princess Royal Training Award

The Unipart Leadership Gate To Great course was among 48 workplace learning programmes to receive the Princess Royal and City & Guilds Group honour. Unipart has won the award twice before for its manager accreditation programme. Established by global skills...
Read More

Case study: investing in training to create top business performers at Mortgage Advice Bureau Scotland

By investing in new recruits this rapidly expanding mortgage broker is on track to reach its vision of becoming the largest broker in Scotland. In 2016 one of Scotland’s leading mortgage brokers, Clear Mortgage Solutions, entered into a joint venture with Mortgage...
Read More

Celebrating the very best training and development programmes in the UK and Ireland

Last week, 53 recipients from the UK and Ireland were warmly welcomed to St James’s Palace, in London, to receive their Princess Royal Training Award from Her Royal Highness, The Princess Royal. Now in their eighth year, the Princess Royal Training Awards were set up...
Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Read More

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Read More

Case study: The Dean Hotel Group and Fifty Shades Greener, our first recipients from Ireland

In this video hear about Princess Royal Training Award recipients The Dean Hotel and Fifty Shades Greener, our first recipients from Ireland.

Read More

Highlights from the 2024 Princess Royal Training Awards Ceremony

We’ve captured the key moments of the Princess Royal Training Awards ceremony on 21 November 2024. Have a peek inside Goldsmiths’ Hall in London as we celebrate the 2024 recipients in the presence of HRH The Princess Royal.

Read More

Foundation & Friends Podcast: Exploring Innovative Training Solutions with HX Expeditions

This conversation explores the significance of the Princess Royal Training Awards, focusing on HX Expeditions and their innovative training program designed for expedition guides to ensure safety in polar bear territories. Jim Mayer, the Expedition Team Training Manager, discusses the evolution of their training methods, the impact on guides and guests, and future developments in their training initiatives.

Read More

Royal recognition for employers who invest in training and development in the UK and Ireland

On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London.  Over the past nine years, The Princess Royal Training Awards,...
Read More

52 organisations receive royal recognition for tremendous training and incredible impact in 2024

15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...
Read More

Skills Share 2024: a room full of training royalty

On 1 May 2024 we launched our first ever Skills Share event at Guildhall, London. This was a space to network and learn from the 200+ organisations who have successfully achieved a Princess Royal Training Award over the past nine years.

Read More

Case study: prioritising talent to open up opportunities to women at Amey

This leading infrastructure services and engineering company identified the Women@Amey network to attract and retain women in a male-dominated industry. Amey PlcYear awarded 2023Region LondonSize 1000+ employeesSector Construction and engineering“A great opportunity...
Read More

Case study: home-growing future managers through exceptional training opportunities at Red Carnation Hotels

This collection of family-run hotels achieved an Award in 2017 and went on to gain a revalidation in 2020. Since then it has further developed its Graduate Management programme with 53 participants commencing the training in the 3 years following, leading to the...
Read More

Pin It on Pinterest

Share This
Princess Royal Training Awards
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For more information see our Privacy Policy.