Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

Case study: the impact of royal recognition on Home Instead Senior Care

The Princess Royal Training Awards is a new honour for employers in the UK who have created outstanding training and skills development programmes which have resulted in exceptional commercial benefits. Home Instead Senior Care UK is one of the recipients from the inaugural year in 2016.

Read More

In the press: Eyres Monsell Primary School is first in COUNTRY to win new Royal award

A primary school in Eyres Monsell has become the first in the country to be honoured with a Royal award.Eyres Monsell Primary School received a Princess Royal Training Award for their well-being and mental health programme for teachers.Head teacher, Kerry Hill, said:...
Read More

Celebrating 46 UK organisations who have outstanding workplace training programmes with HRH The Princess Royal

London, Thursday 8th December: On Tuesday 6th December, Her Royal Highness The Princess Royal, welcomed 46 organisations to Banqueting House in London to celebrate successfully achieving a Princess Royal Training Award for their commitment to training and development....
Read More

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Read More

The Princess Royal visits recipients Dovecote Park in Yorkshire

It was great to see our president HRH The Princess Royal on her first official engagement following the COVID-19 pandemic visiting Princess Royal Training Award recipients Dovecote Park in Yorkshire to learn more about their training programme first-hand. Find out...
Read More

Case Study: attracting new sales talent to meet changing customer requirements at Royal Mail

In an increasingly challenging and competitive market place, Royal Mail’s vision is to be recognised as the best delivery company in the UK and across Europe. The business is committed to its corporate responsibility and managing its impact on the world: it aims to...
Read More

Case study: how Dale Power Solutions responded to the challenge of diversity through Apprenticeships

Ten years ago, Dale Power Solutions realised the need to respond to an ageing workforce and protect the future of the business. With challenges such as the engineering skills shortage and a general decline of manufacturing in the UK, Dale Power decided to focus their...
Read More

Leading with purpose – lessons from UK businesses

It’s easy for a company to plaster its purpose on the wall. It’s much harder to embed that purpose in staff. So how do companies do it? Leaders from some of the UK’s most purpose-driven companies gathered in October to share their experiences. The panel was part of...
Read More

Ten Years of the Princess Royal Training Awards

In the tenth year of the Princess Royal Training Awards we take a look back at some of the recipients including Balfour Beatty, Fifty Shades Greener and Pret A Manger to find out what achieving the standard means to them and their organisations.

Read More

Case study: providing a state of the art, hands-on training approach at Openreach

This digital network business built a state of the art, replica street so that trainee engineers could really put their learning into practice. Two years ago Openreach decided that it needed to make a significant strategic change to its entire training approach in...
Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

HRH The Princess Royal celebrates best-in-class workplace training in 10th anniversary year for Awards

HRH The Princess Royal, President of the City and Guilds of London Institute, awards employers for outstanding training and skills development programmes which have positively impacted organisations, people and wider society. 15 August 2025: City & Guilds has...
Read More

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the changing world of skills

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

A decade of excellence and a room full of inspiration – Princess Royal Training Awards Skills Share 2025

On 30 April 2025, City & Guilds hosted its second-ever Skills Share event – this time at the stunning Goldsmiths’ Hall in London – marking a major milestone: 10 years of the Princess Royal Training Awards. With over 130 Award recipients in attendance, the event was not just a celebration but a forum for shared learning, inspiration and reflection on what a decade of investment in skills development really means.

Read More

Ten Years of the Princess Royal Training Awards

In the tenth year of the Princess Royal Training Awards we take a look back at some of the recipients including Balfour Beatty, Fifty Shades Greener and Pret A Manger to find out what achieving the standard means to them and their organisations.

Read More

Foundation & Friends Podcast: Celebrating a Decade of Transformative Training Excellence with Legal & General

Read More

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Read More

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Read More

Pin It on Pinterest

Share This
Princess Royal Training Awards
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For more information see our Privacy Policy.