Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

In the press: Home care provider’s end of life training programme gets royal approval

Home Instead Senior Care is celebrating after being awarded a Princess Royal Training Award for its workplace learning at a ceremony held at St James’s Palace in London. HRH Princess Anne talking to Martin Jones, chief executive of Home Instead Senior CareThe Princess...
Read More

Equality, Diversity and Inclusion Commendation announced for 2020!

Each year, the Princess Royal Training Awards offer an additional commendation for employers who have demonstrated a significant commitment to equality, diversity and inclusion (EDI). The commendation aims to highlight how providing equal opportunities can unlock...
Read More

Case study: what winning the Award means for Eyres Monsell primary school

In this video Kerry Hill, headteacher at Eyres Monsell primary school, talks about what receiving a Princess Royal Training Award meant to them and how they are working at tackling mental health in the education sector. Eyres Monsell received a Princess Royal Training Award in 2018 and again in 2021.

Read More

In the press: Princess Royal Training Award for Umbrella

Umbrella training, the leading nationwide training and apprenticeship provider for the hospitality and corporate services sector has today been announced as the only apprenticeship provider to have achieved the Princess Royal Training award by City and Guilds group in...
Read More

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

In the press: Bartlett Mitchell report organic growth drives 16% increase in turnover

Bartlett Mitchell, one of the UK’s leading independent caterers, has announced a 16% increase in turnover – driven through organic growth and strong client retention. For the period ending 31 October 2018, the company has posted a record £45.5m in overall turnover. It...
Read More

What difference does training and L&D make?

One of the key objectives of the City & Guilds Foundation is to measure the true influence of skills development. So we surveyed our Awards alumni to find out.
Read More

Princess Royal Training Awards 2020 now open for entries

The Princess Royal Training Awards – designed to honour outstanding and innovative training and skills development programmes from UK employers – are now open for applications, until 31st March 2020. History Created by the City & Guilds Group, the Awards are a...
Read More

39 UK businesses receive excellence in training Award commended by HRH The Princess Royal in 2020

HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact   39 businesses celebrated at virtual ceremony for their innovative training programmes in the Princess Royal Training...
Read More

In the press: 2018 recipients’ August news roundup

It has been a busy couple of weeks since we announced the 48 Princess Royal Training Awards recipients on HRH The Princess Royal's birthday. Since then the recipients have been featured in local and national news articles talking about their successful training...
Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the changing world of skills

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

A decade of excellence and a room full of inspiration – Princess Royal Training Awards Skills Share 2025

On 30 April 2025, City & Guilds hosted its second-ever Skills Share event – this time at the stunning Goldsmiths’ Hall in London – marking a major milestone: 10 years of the Princess Royal Training Awards. With over 130 Award recipients in attendance, the event was not just a celebration but a forum for shared learning, inspiration and reflection on what a decade of investment in skills development really means.

Read More

Ten Years of the Princess Royal Training Awards

In the tenth year of the Princess Royal Training Awards we take a look back at some of the recipients including Balfour Beatty, Fifty Shades Greener and Pret A Manger to find out what achieving the standard means to them and their organisations.

Read More

Foundation & Friends Podcast: Celebrating a Decade of Transformative Training Excellence with Legal & General

Read More

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Read More

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Read More

Case study: The Dean Hotel Group and Fifty Shades Greener, our first recipients from Ireland

In this video hear about Princess Royal Training Award recipients The Dean Hotel and Fifty Shades Greener, our first recipients from Ireland.

Read More

Pin It on Pinterest

Share This
Princess Royal Training Awards
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For more information see our Privacy Policy.