Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

In the press: The impact of awards on recruitment – A signal to attract top-talent

What is a company without its employees?  The heart and soul of every great company is its people and the most successful organisations are those which recruit the right people.  People with passion, drive, and a shared sense of purpose. Recruitment can be the...

In the press: it’s time to give learning and development the royal recognition it deserves

It’s common knowledge that business conditions in the UK today are far from optimal. Employers are faced with economic uncertainty, widening skills gaps and lagging productivity. And what’s more problematic is that these aren’t simple issues to fix – there’s no...

Case study: increasing the amount of women in leadership roles at Towergate Insurance

Which women in leadership do you admire? Head of Learning & Development, Ian Sadler, adds to the conversation amongst today’s thought leaders on why more women in leadership are needed in male-dominated industries to help organisations stay competitive, and tells...

Caring Homes Group: The Ripple Effect of receiving a Princess Royal Training Award

Four-time recipient of the Awards, Liz Willis shares the impact the awards has had on learning and development at Caring Homes.

Royal recognition for UK businesses upskilling their employees

We are happy to announce the names of 48 businesses commended by the 2018 Princess Royal Training Awards. The prestigious Awards honour UK companies including River Island, John Lewis, RBS, the Royal Air Force and GSK for their outstanding training and development...

In the press: Princess Royal Training Award for Umbrella

Umbrella training, the leading nationwide training and apprenticeship provider for the hospitality and corporate services sector has today been announced as the only apprenticeship provider to have achieved the Princess Royal Training award by City and Guilds group in...

Macmillan Caring Locally: The Ripple Effect of receiving a Princess Royal Training Award

Mandy Preece created a volunteer training programme for Macmillan Caring Locally to upskill their volunteers in communication skills and provide end of life support.

Case study: The Dean Hotel Group and Fifty Shades Greener, our first recipients from Ireland

In this video hear about Princess Royal Training Award recipients The Dean Hotel and Fifty Shades Greener, our first recipients from Ireland.

Developing a talent pipeline in the digital age

How do you prepare your workforce for the future, when that future is uncertain? Tata Steel needed a way to tackle workplace challenges, like: Changing ways of working Traditional roles becoming obsolete New technology Skills gaps So Huw Mathias, Training Delivery...

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

HRH The Princess Royal discusses the changing world of skills

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

A decade of excellence and a room full of inspiration – Princess Royal Training Awards Skills Share 2025

On 30 April 2025, City & Guilds hosted its second-ever Skills Share event – this time at the stunning Goldsmiths’ Hall in London – marking a major milestone: 10 years of the Princess Royal Training Awards. With over 130 Award recipients in attendance, the event was not just a celebration but a forum for shared learning, inspiration and reflection on what a decade of investment in skills development really means.

Ten Years of the Princess Royal Training Awards

In the tenth year of the Princess Royal Training Awards we take a look back at some of the recipients including Balfour Beatty, Fifty Shades Greener and Pret A Manger to find out what achieving the standard means to them and their organisations.

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Case study: The Dean Hotel Group and Fifty Shades Greener, our first recipients from Ireland

In this video hear about Princess Royal Training Award recipients The Dean Hotel and Fifty Shades Greener, our first recipients from Ireland.

Pin It on Pinterest

Share This
Princess Royal Training Awards
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For more information see our Privacy Policy.