Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Stuart TuckerJan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Case study: how dementia-friendly training made East of England Co-operative retailer of choice in the region

The East of England Co-operative has met a community need and found a competitive edge to differentiate its business by becoming the leading dementia-friendly retailer in East Anglia. In response to a growing need to help older people within the community, the Co-op...

In the press: it’s time to give learning and development the royal recognition it deserves

It’s common knowledge that business conditions in the UK today are far from optimal. Employers are faced with economic uncertainty, widening skills gaps and lagging productivity. And what’s more problematic is that these aren’t simple issues to fix – there’s no...

Case Study: attracting new sales talent to meet changing customer requirements at Royal Mail

In an increasingly challenging and competitive market place, Royal Mail’s vision is to be recognised as the best delivery company in the UK and across Europe. The business is committed to its corporate responsibility and managing its impact on the world: it aims to...

The Princess Royal and City & Guilds Group honour outstanding workplace training in 2019

HRH Princess Anne, President of City & Guilds Group, recognises 44 organisations with 2019 Princess Royal Training Awards Recipients shared compelling, irrefutable evidence of how training has directly influenced business results Multiple winners across areas...

In the press: Cyfle Cymru Handed a Major Award by Princess Anne

A peer mentoring and employment project for people in recovery from substance misuse and mental health conditions has been handed a major award for staff training by Princess Anne. EU-funded Cyfle Cymru – which is led by rehab charity CAIS – became one of only a...

Case study: helping bring out the best in learners at IBM

All the recent change to the way we work makes it more challenging for new recruits and interns to reach their potential. Here I share how IBM improved their intern programme to help bring out the best in learners and make them as ‘self-sufficient’ as possible, while...

Celebrating the impact of learning and development

At the heart of City & Guilds is our purpose which has skills development deep rooted in it. And through the Foundation one of our jobs is to celebrate where really great skills development is happening, and an example of how we do that is our Princess Royal Training Award programme.

Case study: a small programme at MPCT with a big impact

In a post-pandemic world, where mental health issues have risen considerably on a global scale, investing in the mental health and well-being of employees has become increasingly significant for businesses and organisations.MPCTYear awarded 2021Region CardiffSize 178...

Celebrating the very best training and development programmes in the UK and Ireland

Last week, 53 recipients from the UK and Ireland were warmly welcomed to St James’s Palace, in London, to receive their Princess Royal Training Award from Her Royal Highness, The Princess Royal. Now in their eighth year, the Princess Royal Training Awards were set up...

39 UK businesses receive excellence in training Award commended by HRH The Princess Royal in 2020

HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact 39 businesses celebrated at virtual ceremony for their innovative training programmes in the Princess Royal Training...

Submit a Comment Cancel reply

Most recent

News categories

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Case study: The Dean Hotel Group and Fifty Shades Greener, our first recipients from Ireland

In this video hear about Princess Royal Training Award recipients The Dean Hotel and Fifty Shades Greener, our first recipients from Ireland.

Highlights from the 2024 Princess Royal Training Awards Ceremony

We’ve captured the key moments of the Princess Royal Training Awards ceremony on 21 November 2024. Have a peek inside Goldsmiths’ Hall in London as we celebrate the 2024 recipients in the presence of HRH The Princess Royal.

Foundation & Friends Podcast: Exploring Innovative Training Solutions with HX Expeditions

This conversation explores the significance of the Princess Royal Training Awards, focusing on HX Expeditions and their innovative training program designed for expedition guides to ensure safety in polar bear territories. Jim Mayer, the Expedition Team Training Manager, discusses the evolution of their training methods, the impact on guides and guests, and future developments in their training initiatives.

Royal recognition for employers who invest in training and development in the UK and Ireland

On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training Awards,...

52 organisations receive royal recognition for tremendous training and incredible impact in 2024

15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...

Skills Share 2024: a room full of training royalty

On 1 May 2024 we launched our first ever Skills Share event at Guildhall, London. This was a space to network and learn from the 200+ organisations who have successfully achieved a Princess Royal Training Award over the past nine years.

Case study: prioritising talent to open up opportunities to women at Amey

This leading infrastructure services and engineering company identified the Women@Amey network to attract and retain women in a male-dominated industry. Amey PlcYear awarded 2023Region LondonSize 1000+ employeesSector Construction and engineering“A great opportunity...

Case study: home-growing future managers through exceptional training opportunities at Red Carnation Hotels

This collection of family-run hotels achieved an Award in 2017 and went on to gain a revalidation in 2020. Since then it has further developed its Graduate Management programme with 53 participants commencing the training in the 3 years following, leading to the...