Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million
John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers. So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check...
Upskilling: the key to fighting UK business uncertainty, skills gaps and productivity lags
It’s safe to say that UK businesses are facing a period of unprecedented change and challenges and it doesn’t look like it’s going to let up any time soon. Despite rising slightly in 2018, our productivity still lags behind our European neighbours and two years of...
In the press: Legal & General recognised for skills training
Legal & General has won a Princess Royal Training Award (PRTA), recognising its StepForward Talent Development Programme. The programme, which is open to around 1,000 employees within the Legal & General’s Insurance (LGI) division, is designed for those who...
In the press: Mortgage Advice Bureau Network Partner Scotland receives award for its training programme
Mortgage Advice Bureau Network Partner Scotland has been awarded the Princess Royal Training Award 2018 for its training accreditation programme, becoming the only mortgage company to receive the award this year. The award honours employers who have created...