In the press: Veolia receives Princess Royal Training Award

by Stuart Tucker | Nov 4, 2019 | Alumni news

Veolia has been awarded a Princess Royal Training Award for its recent initiative Respect at Work, which aimed to help staff “better manage potential abuse from members of the public”.

The awards were presented by HRH Princess Anne, at a ceremony held at St James’s Palace in London on 30 October 2019.

Veolia explained that it had identified that the verbal and physical abuse of its employees by members of the public was a significant issue. Consequently, it designed the Respect at Work training programme, which was completed by around 3,500 employees.

The programme was developed by Veolia to help its operative workforce who are out working with the general public on a daily basis.

Implemented by Veolia’s dedicated People Development team the programme included the use of a training bus which was deployed across the UK in order to maximise reach across its operational sites.

Read the full article on the Let's Recycle website: https://www.letsrecycle.com/news/latest-news/veolia-princess-royal-training-award/

Other news stories

Demonstrating the impact of outstanding training with The Princess Royal Training Awards class of 2022

It’s not often you can bring a range of employers together in a room from large multinational banks to small charities devoted to the welfare of donkeys; this is what makes the Princess Royal Training Awards so unique. Now...

Read More

Caring Homes recognised by HRH The Princess Royal on her 70th birthday

Caring Homes are celebrating after being commended by HRH The Princess Royal, for their inspirational commitment to learning and development for the third time. City & Guilds Group announced on Friday that 43 workplace learning programmes have been commended by...

Read More

Case study: transforming leadership at Ricoh UK

Ricoh is one of the recipients from the inaugural year in 2016. This global technology company needed to refocus employees on a strategic approach to business. They used staff to develop elements of the new leadership programme and encouraged self-discovery and ownership of learning. Outcomes include winning a new £5 million contract and a reduction of staff attrition by 10%.

Read More

3 creative ways to support good mental health at work

Employers see mental health as a workplace issue. And for good reason. Poor mental health cost UK businesses £43 billion a year, according to research from Deloitte. That’s why mental health is often included in staff wellbeing programmes. That can mean anything from...

Read More

In the press: How learning and development supports mentally healthy workplaces

Each year 1 in 4 individuals are likely to experience a mental health problem with one-sixth of Britain's working age population experiencing symptoms associated with mental ill health annually (office of national statistics). Mental health issues have a significant...

Read More

In the press: Childbase’s training programme receives royal approval

Childbase Partnership has received a Princess Royal Training Award for its bespoke programme ‘Teach to Reach’. HRH Princess Anne and and June Sadler, Childbase apprenticeships managerIt is one of only 44 organisations and the only early years group to receive this...

Read More

IBM hosts ‘The Apprentice’-style competition for National Apprenticeship Week

About the event IBM Early Professional Leaders held a special workshop at City & Guilds Headquarters in London for National Apprenticeship Week. It was delivered by IBM apprentices and exclusively for apprentices of Princess Royal Training Award recipients. This...

Read More

In the press: Using training to respond to new challenges

If 2017 taught us anything, it’s that none of us knows what the future holds. We can make as many predictions as we like, but the reality is that life will always throw the unexpected at us. That’s true on a personal level, but it will also sound familiar to anyone...

Read More

Case study: helping employees feel included and psychologically safe at Sparta Global

There’s a big question mark over what training in a hybrid working culture should focus on. People want to feel better connected to colleagues and more flexibility in where they work from. To make training work for all, inclusivity will be key.   But what is best...

Read More

Case study: empowering volunteers to support patients and families when they need it most at Macmillan Caring Locally

An overhaul of volunteer training at the Macmillan Unit at Christchurch Hospital has transformed the working environment there and had a significant positive impact on staff, patients and their families. As a palliative care unit, a key focus of the training is to...

Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Maintaining a robust process: A new generation of Ambassadors strengthening the Princess Royal Training Awards

This year the Princess Royal Training Awards celebrated their eleventh year, and the programme continued to go from strength to strength, with 132 applications received from organisations committed to delivering exceptional learning and development.

Delivered by the City & Guilds Foundation, the Awards remain a unique, evidence-based programme that recognises and celebrates the strategic impact of learning, development and training within organisations. Applicants must demonstrate excellence against three Hallmarks of Excellence, evidencing why training was chosen to address an organisational challenge, how it was implemented and the impact it had on both the organisation and its people.

Reflecting the increasingly global nature of workforces and training provision, this year we expanded their eligibility criteria to include organisations delivering training both within the UK and Ireland, and internationally. This development recognises the contribution of organisations with overseas operations that had previously been unable to participate.

Read More

Award-Winning Impact: How P Flannery’s Skills Bootcamps are tackling the construction skills gap and building an inclusive skills pipeline

When P Flannery Plant Hire received a Princess Royal Training Award in 2025, it recognised a bold, employer-led approach to tackling one of the construction industry’s most persistent challenges: a critical shortage of skilled plant operators. Through the development...

Read More

Celebrating award-winning apprenticeships with The Princess Royal Training Award recipient, National Theatre

This week, Her Royal Highness visited the National Theatre to celebrate its pioneering apprenticeship programme, recognised with a 2024 Princess Royal Training Award (PRTA) and a special Diversity, Equity and Inclusion (DEI) Commendation. The additional DEI...

Read More

How Liberty Kitchen is using skills to unlock potential and productivity

When Liberty Kitchen received a Princess Royal Training Awards in 2025, the recognition went beyond a training initiative. It provided a powerful example of how opening access to skills can support rehabilitation and create wider benefits for individuals, communities...

Read More

Celebrating community radio champions who are investing in skills, inclusion and opportunity

Across the UK, community radio stations play an extraordinary role — not just in broadcasting, but in transforming lives. On World Radio Day we wanted to spotlight four of the outstanding radio stations that have been recognised through our Princess Royal Training...

Read More

A decade of excellence: Royal recognition for UK and Irish organisations honoured at the Princess Royal Training Awards

The Princess Royal Training Awards are the UK and Ireland’s premier awards programme for recognising training excellence. On Tuesday 2 December, in an awards ceremony at Fishmongers Hall, the City & Guilds Foundation had the honour of recognising 56 outstanding...

Read More

HRH The Princess Royal celebrates best-in-class workplace training in 10th anniversary year for Awards

HRH The Princess Royal, President of the City and Guilds of London Institute, awards employers for outstanding training and skills development programmes which have positively impacted organisations, people and wider society. 15 August 2025: City & Guilds has...

Read More

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

Pin It on Pinterest

Share This