Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

Case study: Home Instead Senior Care and the power of skills development to transform people’s lives

Home Instead Senior Care provides tailor-made, flexible care at home for the elderly to enable everybody to live independently at home regardless of their age. Training is at the heart of Home Instead’s strategy as their CAREGivers need to constantly adapt to the needs of their clients. This film follows CAREGiver Emma and provides insights from the L&D leads who design and deliver the training in the UK and also offers the perspective of a family member on the positive impact that highly skilled CAREGivers can have. Home Instead received a Princess Royal Training Award in 2016 for the outstanding dementia care training and were recognised again in 2019 for a new end-of-life care training programme.

Read More

Case study: a small programme at MPCT with a big impact

In a post-pandemic world, where mental health issues have risen considerably on a global scale, investing in the mental health and well-being of employees has become increasingly significant for businesses and organisations.MPCTYear awarded 2021Region CardiffSize 178...
Read More

Case study: investing in training to drive up standards, quality and sales at George

Four years ago, clothing retailer George at Asda identified an issue with quality control checks in overseas factories that were costing the business time and money. To tackle the problem and improve the existing processes, they worked with City & Guilds on a...
Read More

IBM hosts ‘The Apprentice’-style competition for National Apprenticeship Week

About the event IBM Early Professional Leaders held a special workshop at City & Guilds Headquarters in London for National Apprenticeship Week. It was delivered by IBM apprentices and exclusively for apprentices of Princess Royal Training Award recipients. This...
Read More

City & Guilds Group chief exec visits East Coast FM

Chris Jones, chief executive of the City & Guilds Group and Sally Eley, Director of Corporate Relations and leader of the Princess Royal Training Awards team visited 2017 award recipients East Coast FM last week. They were invited to take part in their morning...
Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

In the press: The Donkey Sanctuary receives royal recognition for employee training

The Donkey Sanctuary has been commended by Her Royal Highness The Princess Royal for its inspirational commitment to the learning and development of its staff. This is the second time the charity has received royal recognition for its work. It was among 48...
Read More

In the press: Somer Valley FM, by Royal approval!

The local radio station joined businesses from across the UK to attend a special ceremony at St James’ Palace for the annual Princess Royal Training Awards. The awards are the vision of Princess Anne and are managed by the City & Guilds Group. Launched in 2016,...
Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

Case study: boosting representation of women in senior roles at North West Ambulance Service NHS Trust

At the start of 2016, North West Ambulance Service launched a programme designed to address gender balance at a senior level and transform the culture of the organisation. A full-day Women in Leadership conference was held to determine where support would be most...
Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

HRH The Princess Royal celebrates best-in-class workplace training in 10th anniversary year for Awards

HRH The Princess Royal, President of the City and Guilds of London Institute, awards employers for outstanding training and skills development programmes which have positively impacted organisations, people and wider society. 15 August 2025: City & Guilds has...
Read More

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the changing world of skills

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

A decade of excellence and a room full of inspiration – Princess Royal Training Awards Skills Share 2025

On 30 April 2025, City & Guilds hosted its second-ever Skills Share event – this time at the stunning Goldsmiths’ Hall in London – marking a major milestone: 10 years of the Princess Royal Training Awards. With over 130 Award recipients in attendance, the event was not just a celebration but a forum for shared learning, inspiration and reflection on what a decade of investment in skills development really means.

Read More

Ten Years of the Princess Royal Training Awards

In the tenth year of the Princess Royal Training Awards we take a look back at some of the recipients including Balfour Beatty, Fifty Shades Greener and Pret A Manger to find out what achieving the standard means to them and their organisations.

Read More

Foundation & Friends Podcast: Celebrating a Decade of Transformative Training Excellence with Legal & General

Read More

Case study: OnSide Youth Zones

Hear about Princess Royal Training Award recipients OnSide and their award-winning youth centres in this video.

Read More

Case study: Pret A Manger

Hear about Princess Royal Training Award recipients Pret A Manger and their award-winning Pret Academy in this video.

Read More

Pin It on Pinterest

Share This
Princess Royal Training Awards
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For more information see our Privacy Policy.