In the press: Veolia receives Princess Royal Training Award

by Nov 4, 2019Alumni news

Veolia has been awarded a Princess Royal Training Award for its recent initiative Respect at Work, which aimed to help staff “better manage potential abuse from members of the public”.

The awards were presented by HRH Princess Anne, at a ceremony held at St James’s Palace in London on 30 October 2019.

Veolia explained that it had identified that the verbal and physical abuse of its employees by members of the public was a significant issue. Consequently, it designed the Respect at Work training programme, which was completed by around 3,500 employees.

The programme was developed by Veolia to help its operative workforce who are out working with the general public on a daily basis.

Implemented by Veolia’s dedicated People Development team the programme included the use of a training bus which was deployed across the UK in order to maximise reach across its operational sites.

Read the full article on the Let’s Recycle website: https://www.letsrecycle.com/news/latest-news/veolia-princess-royal-training-award/

Other news stories

Case study: investing in training to drive up standards, quality and sales at George

Four years ago, clothing retailer George at Asda identified an issue with quality control checks in overseas factories that were costing the business time and money. To tackle the problem and improve the existing processes, they worked with City & Guilds on a...
Read More

Case study: the impact of royal recognition on Green Lighting

The Princess Royal Training Awards is a new honour for employers in the UK who have created outstanding training and skills development programmes which have resulted in exceptional commercial benefits. Green Lighting is one of the recipients from the inaugural year in 2016.

Read More

Case study: how Mercedes-Benz UK achieved best market share ever while bridging a skills gap

Mercedes-Benz Trucks UK has taken an innovative approach to training which has yielded impressive results. The company has increased its market share in the truck sector and seen a 78% retention rate of trained employees since 2011, with 16% of those coming through...
Read More

In the press: Oldham College wins a prestigious Princess Royal Training Award

Oldham College has won a prestigious Princess Royal Training Award (PRTA) for its flagship Teaching for Distinction programme. The accolade – the first ever for a college in the Greater Manchester City Region – recognises our clear commitment to making this “the best...
Read More

40 organisations to receive royal recognition at this year’s Princess Royal Training Awards

Major UK businesses including RBS, Barclays, and Waitrose have been joined by a women’s refuge and an ambulance trust in being commended by Her Royal Highness, Princess Anne for their commitment to training and skills development. The Haven Wolverhampton, which...
Read More

53 Princess Royal Training Awards across UK and Ireland for achieving positive impact through skills development

HRH The Princess Royal, President of the City and Guilds of London Institute, has approved 53 Awards to a range of organisations across the UK and Ireland, for their outstanding training and skills development programmes, all of which have shown a significant positive...
Read More

In the press: How learning and development supports mentally healthy workplaces

Each year 1 in 4 individuals are likely to experience a mental health problem with one-sixth of Britain's working age population experiencing symptoms associated with mental ill health annually (office of national statistics). Mental health issues have a significant...
Read More

Oakman Inns’ training is recognised by HRH The Princess Royal on her 70th birthday

On 14th August 2020, The City and Guilds Group announced that pub group, Oakman Inns, will be one of just 43 recipients from 39 organisations who will be presented with the annual Princess Royal Training Award in November. This is the second time that the independent...
Read More

Case study: providing a state of the art, hands-on training approach at Openreach

This digital network business built a state of the art, replica street so that trainee engineers could really put their learning into practice. Two years ago Openreach decided that it needed to make a significant strategic change to its entire training approach in...
Read More

Case study: home-growing future managers through exceptional training opportunities at Red Carnation Hotels

This collection of family-run hotels achieved an Award in 2017 and went on to gain a revalidation in 2020. Since then it has further developed its Graduate Management programme with 53 participants commencing the training in the 3 years following, leading to the...
Read More

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Maintaining a robust process: A new generation of Ambassadors strengthening the Princess Royal Training Awards

This year the Princess Royal Training Awards celebrated their eleventh year, and the programme continued to go from strength to strength, with 132 applications received from organisations committed to delivering exceptional learning and development.

Delivered by the City & Guilds Foundation, the Awards remain a unique, evidence-based programme that recognises and celebrates the strategic impact of learning, development and training within organisations. Applicants must demonstrate excellence against three Hallmarks of Excellence, evidencing why training was chosen to address an organisational challenge, how it was implemented and the impact it had on both the organisation and its people.

Reflecting the increasingly global nature of workforces and training provision, this year we expanded their eligibility criteria to include organisations delivering training both within the UK and Ireland, and internationally. This development recognises the contribution of organisations with overseas operations that had previously been unable to participate.

Read More

Award-Winning Impact: How P Flannery’s Skills Bootcamps are tackling the construction skills gap and building an inclusive skills pipeline

When P Flannery Plant Hire received a Princess Royal Training Award in 2025, it recognised a bold, employer-led approach to tackling one of the construction industry’s most persistent challenges: a critical shortage of skilled plant operators. Through the development...
Read More

Celebrating award-winning apprenticeships with The Princess Royal Training Award recipient, National Theatre

This week, Her Royal Highness visited the National Theatre to celebrate its pioneering apprenticeship programme, recognised with a 2024 Princess Royal Training Award (PRTA) and a special Diversity, Equity and Inclusion (DEI) Commendation. The additional DEI...
Read More

How Liberty Kitchen is using skills to unlock potential and productivity

When Liberty Kitchen received a Princess Royal Training Awards in 2025, the recognition went beyond a training initiative. It provided a powerful example of how opening access to skills can support rehabilitation and create wider benefits for individuals, communities...
Read More

Celebrating community radio champions who are investing in skills, inclusion and opportunity

Across the UK, community radio stations play an extraordinary role — not just in broadcasting, but in transforming lives. On World Radio Day we wanted to spotlight four of the outstanding radio stations that have been recognised through our Princess Royal Training...
Read More

A decade of excellence: Royal recognition for UK and Irish organisations honoured at the Princess Royal Training Awards

The Princess Royal Training Awards are the UK and Ireland’s premier awards programme for recognising training excellence. On Tuesday 2 December, in an awards ceremony at Fishmongers Hall, the City & Guilds Foundation had the honour of recognising 56 outstanding...
Read More

HRH The Princess Royal celebrates best-in-class workplace training in 10th anniversary year for Awards

HRH The Princess Royal, President of the City and Guilds of London Institute, awards employers for outstanding training and skills development programmes which have positively impacted organisations, people and wider society. 15 August 2025: City & Guilds has...
Read More

HRH The Princess Royal discusses the importance of creating aspirations for young people

n this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the diverse range of Princess Royal Training Award organisations

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

HRH The Princess Royal discusses the value of City & Guilds to society

In this video series, Kirstie Donnelly MBE, Chief Executive of City & Guilds, talks with our president HRH The Princess Royal about the importance of skills on society, about the role we play as an organisation and about the Awards that we created in her name – The Princess Royal Training Awards – which are celebrating their tenth anniversary.

Read More

Pin It on Pinterest

Share This