The Master Innholders
The Master Innholders is a leading force within the hotel industry – publicly recognised as a standard bearer for the industry offering career-changing training and support. There are currently over 150 Master Innholders, all of whom are, or have been, prominent hoteliers, dedicated and committed to promoting best practice in the industry.
Years awarded: 2018, 2021, 2024
Region: South East
Size: 1-49 employees
Sector: Hospitality
Using training to address real industry challenges
Theme: Leadership and Management; Onboarding; Talent pipeline / Career pathways
Topics: Bespoke training; Coaching and mentoring; Customer service / Customer experience; Digital; In-house; Post-covid recovery
Since achieving an Award in 2021, the Master Innholders has continued to invest in its Aspiring Leaders Programme which develops junior managers in the hospitality sector. With the strategic need more intense than ever in a sector that is dealing with a depleted labour market, reducing margins, and operational pressure, this continued investment in training is leading to positive retention and development in the industry. Notably, 92% of learners from the past three cohorts still working within the sector.
Engaging learners through challenging times
Themes: Leadership and Management; Onboarding
Topics: Customer service / Customer experience
The Master Innholders created an Aspiring Leaders Programme which develops staff in the hospitality sector from across the UK. The programme, which has kept learners engaged during a challenging time for the sector, provides strong online support and an ILM level 3 qualification. Before the pandemic trainees visited other hotels to learn from what they had to offer and 92% learners from the past three cohorts are still working in the sector.
Retaining industry talent
Themes: Leadership and Management
This non-profit organisation established an Aspiring Leaders Diploma to develop high performers across the British Hospitality industry. Of the 98 trained participants to-date, 90% are still in the industry and over 60% have been promoted. This is no mean feat in an industry renowned for its high staff turnover.
News and case studies featuring The Master Innholders:
Royal recognition for employers who invest in training and development in the UK and Ireland
On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training...
52 organisations receive royal recognition for tremendous training and incredible impact in 2024
15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...
48 recipients celebrate the Princess Royal Training Awards with HRH Princess Anne
On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 recipients to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021. Currently in its sixth year, The...
Case study: why The Master Innholders will be reapplying in the future
In this video Programme Director Dr Hilary Cooke, talks about what sets the Princess Royal Training Awards apart from other award programmes. Hilary delivers training on behalf of The Master Innholders who achieved a Princess Royal Training Award in 2021.
46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021
HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that...
In the press: Master Innholders Aspiring Leaders Diploma honoured with Princess Training Award 2018
The Master Innholders Aspiring Leaders Diploma (MIALD) has been recognised by the 2018 Princess Royal Training Awards. Designed to develop management and leadership skills, the programme has been awarded for its commitment to training and the positive...
In the press: 2018 recipients’ August news roundup
It has been a busy couple of weeks since we announced the 48 Princess Royal Training Awards recipients on HRH The Princess Royal's birthday. Since then the recipients have been featured in local and national news articles talking about their successful training...
Royal recognition for UK businesses upskilling their employees
We are happy to announce the names of 48 businesses commended by the 2018 Princess Royal Training Awards. The prestigious Awards honour UK companies including River Island, John Lewis, RBS, the Royal Air Force and GSK for their outstanding training and development...
