Mitchells & Butlers
Mitchells & Butlers runs pubs, bars and restaurants throughout the UK. Its branded restaurants and bars include All Bar One, Miller & Carter, Nicholson’s, Toby Carvery, Harvester, Browns Restaurants, Vintage Inns, Ember Inns, Son of Steak, Stonehouse Pizza & Grill, Crown Carveries, O’Neill’s, Premium Country Pubs, and Sizzling Pubs.
Years awarded: 2019, 2020
Region: West Midlands
Size: 1000+ employees
Sector: Hospitality
Delivering centralised and consistent learning
Theme: Upskilling
Topics: Bespoke training; Digital
As one of the UK’s largest operators of restaurants, pubs and bars, this company invested in a new learning management system called Mable. The business has succeeded in delivering centralised, consistent learning and increased staff enthusiasm. Employee engagement with learning has increased by 41% and guest satisfaction scores have subsequently increased.
Creating a chef talent pipeline
Themes: Apprenticeships
Topics: Academy
In response to a chef-shortage in the hospitality sector and increased uncertainty following the Brexit vote, this hospitality organisation created an industry-leading culinary development programme – Chefs Academy. The Apprenticeship, offered at levels 2 and 3, includes masterclasses with award-winning chefs and has led to an average 70% retention rate, compared to 12% for chefs in the business not undertaking the programme.
News and case studies featuring Mitchells & Butlers:
Celebrating the Award class of 2020
On 15 December, we celebrated the innovative training and development successes of the 43 recipients who achieved a Princess Royal Training Award in 2020. By necessity the ceremony was a little different this year. Whilst it needed to take place virtually rather...
39 UK businesses receive excellence in training Award commended by HRH The Princess Royal in 2020
HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact 39 businesses celebrated at virtual ceremony for their innovative training programmes in the Princess Royal Training...
UK businesses’ training is recognised by HRH The Princess Royal on her 70th birthday
HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact Businesses continue to deliver excellent training programmes in the Princess Royal Training Award’s fifth year, despite...
In the press: Mitchells & Butlers’ kitchen programme gains royal seal of approval
Mitchells & Butlers has received a royal accolade for its efforts in recruiting and nurturing chefs to work in its kitchens. The 1,700-strong pub and restaurant chain set up a ‘Chefs Academy’, offering level 2 and 3 apprenticeships, in response to a chef...
Royal recognition for 44 UK organisations delivering outstanding workplace training
From leading banking groups to local businesses and charities, HRH Princess Royal and the City & Guilds Group recognise inspirational employers for their commitment to learning and development. London, 31st October 2019 – 44 UK organisations including IBM, The...
The Princess Royal and City & Guilds Group honour outstanding workplace training in 2019
HRH Princess Anne, President of City & Guilds Group, recognises 44 organisations with 2019 Princess Royal Training Awards Recipients shared compelling, irrefutable evidence of how training has directly influenced business results Multiple winners across areas...