Hallmark Care Homes
Hallmark Luxury Care Homes is a family-owned business that provides care homes in England and Wales. Their mission is to improve the quality of life for older people by providing a friendly and supportive environment where residents can thrive.
Years awarded: 2023, 2024
Region: South East
Size: 1000+ employees
Sector: Pharmaceuticals and healthcare
Investing in and promoting talent
Theme: Culture; Leadership and Management; Talent pipeline / Career pathways
Topics: Bespoke training; Coaching and mentoring; In-house
This family-run suite of care homes created the Talent Development Programme in response to filling only 20% of its roles internally. The training includes quarterly succession planning to identify current and future talent, along with coaching as a tool to provide the right intervention for the right people at the right time. Outcomes include reduced staff turnover from 48% to 22%, and 15 people being promoted to leadership roles. There has also been a substantial reduction in recruitment costs.
Empowering staff and enhancing retention
Theme: Culture; Leadership and Management
Topics: In-house
With the aim of maintaining staff morale and increasing staff retention following Brexit and the Covid-19 pandemic, this family-run provider of residential care introduced the Leading in an Empower Organisation programme. The General Managers within six care homes completed the programme, resulting in improved staff retention, savings in agency recruitment fees of over £76,000, and a reduced need to recruit overseas workers. Greater staff empowerment, enhanced morale and communication have benefited the staff and the residents.
News and case studies featuring Hallmark Care Homes:
Royal recognition for employers who invest in training and development in the UK and Ireland
On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training...
52 organisations receive royal recognition for tremendous training and incredible impact in 2024
15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...
Celebrating the very best training and development programmes in the UK and Ireland
Last week, 53 recipients from the UK and Ireland were warmly welcomed to St James’s Palace, in London, to receive their Princess Royal Training Award from Her Royal Highness, The Princess Royal. Now in their eighth year, the Princess Royal Training Awards were set...
53 Princess Royal Training Awards across UK and Ireland for achieving positive impact through skills development
HRH The Princess Royal, President of the City and Guilds of London Institute, has approved 53 Awards to a range of organisations across the UK and Ireland, for their outstanding training and skills development programmes, all of which have shown a significant...
