Portico
A leading UK and Ireland provider of bespoke front-of-house, reception, and workplace experience management. Founded in 2004 and headquartered in London, it operates across more than 250 locations, delivering hospitality-driven corporate support, concierge solutions, and integrated facility services..
Years awarded: 2021, 2026
Region: London
Size: 250-999 employees
Sector: Professional services
Positioning development as a core, strategic function
Theme: Culture;Â Leadership and management;Â Talent pipeline / Career pathways;Â Upskilling
Topics: Bespoke training;Â Customer service / Customer experience;Â In-house
Portico’s Room to Bloom learning and development strategy has embedded a culture of continuous development across the organisation, supporting more than 1,000 employees through leadership, wellbeing and service excellence programmes. Since launching in 2023, the initiative has strengthened internal talent pipelines, with 54% of management roles filled internally, improved service performance and created additional commercial value through the development of revenue-generating learning services.
Creating a people-centred approach to career development
Themes: Upskilling
This professional services company wanted to create a people-centred approach to training and developed the 5 Pathways solution as a way of providing career development options for all. This approach has significantly improved access to training and empowered people to decide which pathway to follow. There has been a 135% uplift in training and it has led to a 4.76 out of 5 average staff satisfaction score.
News and case studies featuring Portico:
Meet the 2026 Princess Royal Training Award recipients: from stained glass restorers to prison mentors
Every year are genuinely moved by what we read in the Princess Royal Training Award applications. This year was no exception. Today, we're delighted to share that 56 training programmes have been recognised in the 2026 Princess Royal Training Awards, chosen from 132...
48 recipients celebrate the Princess Royal Training Awards with HRH Princess Anne
On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 recipients to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021.  Currently in its sixth year, The...
46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021
HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that have...