Persimmon Homes PLC
Persimmon has steadily grown both organically and through acquisitions to become one UK’s leading housebuilders, serving local markets with 29 offices across the country and three off-site manufacturing facilities.
Years awarded: 2023, 2024
Region: Yorkshire & The Humber
Size: 1000+ employees
Sector: Construction and engineering
Improving culture through emotional intelligence focused training
Theme: Culture; Diversity, Equity, Inclusion; Leadership and Management
Topics: Bespoke training; Coaching and mentoring; In-house
To better support first line managers, this house building business introduced two new training programmes: the Personal Development Programme and the Management Development Programme. Both programmes have equipped previously task-oriented managers with the skills of delegation and motivating staff with learning focusing on emotional intelligence and action-based leadership. Staff satisfaction with their line managers has increased and attrition of trained managers is 28% less compared to managers who haven’t undertaken the training.
An ethical approach to delivering excellent customer service
Themes: Talent pipeline / Career pathways; Upskilling
Topics: Customer service / Customer experience
With a focus on becoming Britain’s leading homebuilder, Persimmon Homes developed the Sales Excellence Programme to enhance customer service, maintain an ethical sales approach and advance employees’ sales careers. 122 sales advisors have participated to date, with delegate attrition rates falling from 20% to 7.8%, NPS scores rising from 2.4 to 4.2, and recruitment and marketing savings due to reduced turnover.
News and case studies featuring Persimmon Homes:
Royal recognition for employers who invest in training and development in the UK and Ireland
On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training...
52 organisations receive royal recognition for tremendous training and incredible impact in 2024
15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...
Celebrating the very best training and development programmes in the UK and Ireland
Last week, 53 recipients from the UK and Ireland were warmly welcomed to St James’s Palace, in London, to receive their Princess Royal Training Award from Her Royal Highness, The Princess Royal. Now in their eighth year, the Princess Royal Training Awards were set...
53 Princess Royal Training Awards across UK and Ireland for achieving positive impact through skills development
HRH The Princess Royal, President of the City and Guilds of London Institute, has approved 53 Awards to a range of organisations across the UK and Ireland, for their outstanding training and skills development programmes, all of which have shown a significant...
