Coutts

Coutts is a private bank and wealth manager headquartered in London, England. Founded in 1692, it is the eighth oldest bank in the world. In 2021, Coutts achieved B-Corp status, becoming only the third UK bank to achieve the certification.

 

Years awarded: 2021, 2022
Region: London
Size: 1000+ employees
Sector: Banking insurance and finance

Coutts website 🡕
IBM UK Ltd
2022 Award

Developing emotional intelligence to enhance client engagement

Theme: Upskilling

Topics: Customer service / Customer experienceDigital

This private bank, which has been serving clients for over three hundred years, introduced a training programme and App to develop emotional intelligence amongst sales advisors. The programme has been central to staff development and is positively impacting on sales, client satisfaction and business performance. It is now an essential staff requirement, with refresher training also being developed and completed by several cohorts.

2021 Award

Collaborative problem solving leading to significant business benefits

Themes: Leadership and Management; Upskilling

Topics: Bespoke training

This private bank worked with performance psychology company Mindflick to develop THiNK: a leadership programme to help leaders get the best out of themselves and others. The programme which includes collaborative problem-solving has led to significant financial outcomes, a 44% increase in promotion success and a 23% rise in staff engagement.

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