Coutts
Coutts is a private bank and wealth manager headquartered in London, England. Founded in 1692, it is the eighth oldest bank in the world. In 2021, Coutts achieved B-Corp status, becoming only the third UK bank to achieve the certification.
Years awarded: 2021, 2022
Region: London
Size: 1000+ employees
Sector: Banking insurance and finance
Developing emotional intelligence to enhance client engagement
Theme: Upskilling
Topics: Customer service / Customer experience; Digital
This private bank, which has been serving clients for over three hundred years, introduced a training programme and App to develop emotional intelligence amongst sales advisors. The programme has been central to staff development and is positively impacting on sales, client satisfaction and business performance. It is now an essential staff requirement, with refresher training also being developed and completed by several cohorts.
Collaborative problem solving leading to significant business benefits
Themes: Leadership and Management; Upskilling
Topics: Bespoke training
This private bank worked with performance psychology company Mindflick to develop THiNK: a leadership programme to help leaders get the best out of themselves and others. The programme which includes collaborative problem-solving has led to significant financial outcomes, a 44% increase in promotion success and a 23% rise in staff engagement.
News and case studies featuring Coutts:
Celebrating 46 UK organisations who have outstanding workplace training programmes with HRH The Princess Royal
London, Thursday 8th December: On Tuesday 6th December, Her Royal Highness The Princess Royal, welcomed 46 organisations to Banqueting House in London to celebrate successfully achieving a Princess Royal Training Award for their commitment to training and...
Outstanding workplace training programmes recognised in HRH The Princess Royal’s training awards
HRH The Princess Royal, President of City & Guilds, awards employers with outstanding training and skills development programmes which have been proven to have significant positive impact on their business or their staff More apprenticeship programmes have been...
48 recipients celebrate the Princess Royal Training Awards with HRH Princess Anne
On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 recipients to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021. Currently in its sixth year, The...
46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021
HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that...
