Santander UK
Santander UK is a large retail and commercial bank based in the UK and a wholly-owned subsidiary of the major global bank Banco Santander. They are one of the leading personal financial services companies and one of the largest providers of mortgages and savings in the UK.
Years awarded: 2020, 2022
Region: Various locations
Size: 1000+ employees
Sector: Banking, insurance and finance
Educating employees to enhance customer security
Theme: Upskilling
Topics: Customer service / Customer experience; Digital
This large retail and commercial bank established a staff training programme to tackle the increasing number of customers becoming victims of scams during the Covid-19 pandemic. The programme has led to a decrease in the number of scams in 2021/22, a £500k saving in the first month and an impressive reduction in losses to customers from £12.5m in 2021 to just £20k in 2022.
Establishing virtual training solutions
Themes: Onboarding
Topics: Academy; Digital; Green skills / Net zero / ESG
Santander UK established a Virtual Academy as a modern and cost-effective training solution for key roles. The Academy offers a blend of learning through coaches and a new interface providing bite-size learning and seasonal boxsets. New staff can start training from day 7 (compared to day 33 previously) and a reduction in travel has resulted in a reduction of 106.76 Tonnes of CO2e and a cost-saving of over £1.2 million in expenses.
News and case studies featuring Santander UK:
Demonstrating the impact of outstanding training with The Princess Royal Training Awards class of 2022
https://www.youtube.com/watch?v=m5gV1a1JPBw It’s not often you can bring a range of employers together in a room from large multinational banks to small charities devoted to the welfare of donkeys; this is what makes the Princess Royal Training Awards so unique....
Celebrating 46 UK organisations who have outstanding workplace training programmes with HRH The Princess Royal
London, Thursday 8th December: On Tuesday 6th December, Her Royal Highness The Princess Royal, welcomed 46 organisations to Banqueting House in London to celebrate successfully achieving a Princess Royal Training Award for their commitment to training and...
Outstanding workplace training programmes recognised in HRH The Princess Royal’s training awards
HRH The Princess Royal, President of City & Guilds, awards employers with outstanding training and skills development programmes which have been proven to have significant positive impact on their business or their staff More apprenticeship programmes have been...
Celebrating the Award class of 2020
On 15 December, we celebrated the innovative training and development successes of the 43 recipients who achieved a Princess Royal Training Award in 2020. By necessity the ceremony was a little different this year. Whilst it needed to take place virtually rather...
39 UK businesses receive excellence in training Award commended by HRH The Princess Royal in 2020
HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact 39 businesses celebrated at virtual ceremony for their innovative training programmes in the Princess Royal Training...
UK businesses’ training is recognised by HRH The Princess Royal on her 70th birthday
HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact Businesses continue to deliver excellent training programmes in the Princess Royal Training Award’s fifth year, despite...
