National Museums NI
National Museums NI looks after four distinct museums in Northern Ireland and serves as custodians to 1.4 million objects in a collection spanning art, history and natural sciences.
Years awarded: 2016, 2024
Region: Northern Ireland
Size: 1000+ employees
Sector: Charities and not-for-profit; Culture, entertainment and events
Supporting organisational culture change through collaborative training
Theme: Culture; Leadership and Management; Talent pipeline / Career pathways; Upskilling
Topics: Bespoke training; Coaching and mentoring; Customer service / Customer experience
Over the past seven years this charity has delivered the Foundations of Leadership and Management Programme designed to support organisational culture change and enhance leadership capabilities of managers and staff. 98 people have completed the programme which builds confidence, improves communication and fosters a collaborative environment to managing change. Outcomes include a 10% increase in staff engagement following the training.
Improving visitor satisfaction
Themes: Upskilling
Topics: Customer service / Customer experience; In-house
An example of a visitor attraction which used training as a catalyst for personal and organisational change. NMNI brought training in-house and built the programme around the needs of the employee resulting in increased visitor and employee satisfaction statistics.
News and case studies featuring National Museums NI:
Royal recognition for employers who invest in training and development in the UK and Ireland
On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training...
52 organisations receive royal recognition for tremendous training and incredible impact in 2024
15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...
Case study: how National Museums Northern Ireland used training as a catalyst for organisational change
National Museums Northern Ireland has created a significant culture shift in the organisation, alongside increasing visitor satisfaction thanks to its commitment to training. Visitors who classify themselves as very satisfied with their experience of the...
Princess Royal Training Awards recipients honoured at St James’s Palace
On Thursday 24 November, we celebrated the very first Princess Royal Training Awards recipients at St James’s Palace. The Awards were presented by HRH The Princess Royal and recognise organisations in the UK that have created lasting impact by successfully linking...
City & Guilds announces the first recipients of the Princess Royal Training Awards
Some 34 businesses ranging from prestigious car manufacturers, through healthcare organisations, to animal charities are to receive a Princess Royal Training Award in recognition of their outstanding training and skills development programmes. The City & Guilds...
