Mortgage Advice Bureau
Mortgage Advice Bureau is the UK’s leading mortgage intermediary brand, winning over 200 national awards for the quality of its advice and service. They expert mortgage advice on a local, regional and national level to UK consumers.
Years awarded: 2018, 2019, 2021, 2023, 2024
Region: East Midlands; Scotland
Size: 1000+ employees
Sector: Banking, insurance and finance
Growth through commitment to onboarding
Theme: Onboarding
Topics: Bespoke training; Coaching and mentoring; Digital; In-house
Since achieving an Award in 2021, this company – which operates with over 150 mortgage intermediary businesses – has maintained its growth targets and increased its adviser numbers by 36.5%. MAB uses onboarding training to meet the development needs of its advisers and ensure that they are fully compliant in the required systems and standards and this approach has supported the growth of the organisation.
Creating more sustainable and efficient training
Themes: Onboarding
Topics: Academy
Since achieving an Award in 2019 for its MAB Academy, the Mortgage Advice Bureau needed to revise the delivery of its training to meet growing demand within its learning and development budget. Its subsequent 4-week online programme and mentorship have been completed by 127 people since late 2021. Outcomes have included substantial cost savings of 69.1%, the ability to accommodate more delegates, improved compliance grades compared to the old Academy, increased productivity and 22% revenue growth.
Network Partner (Scotland) - Investing in thorough induction training
Themes: Onboarding
Topics: Academy; Coaching and mentoring
Prior to 2019, this mortgage and protection broker identified that new Mortgage Protection Experts were not meeting the required standard for administrative tasks which led to a knock on effect for others. A 6-week induction programme delivered online was introduced and over 100 people have completed it. New starter retention rates have increased considerably exceeding targets and there has been an increase in new business secured.
Using innovative technology to meet ambitious growth targets
Themes: Onboarding
Topics: Digital
As one of the UK’s leading consumer intermediary brands in the financial sector, Mortgage Advice Bureau needed to transform its onboarding programme for Advisors in order to meet ambitious growth plans. The digital programme, which uses an impressive blend of on-demand and live webinars, has offered the ability to train 650 Advisors annually and has led to savings of £75,000 from using a digital rather than face-to-face approach.
MAB Academy – Meeting ambitious growth plans
Themes: Onboarding
Topics: Academy
This mortgage broker created the MAB Academy in order to meet its ambitious strategic growth plans. A four month programme is in place to recruit and train ‘brand new to the industry’ advisers. The programme runs alongside on-the-job training and industry qualifications and over 200 advisers have been trained to-date resulting in the business meeting its overarching goal of having 1,200 advisers working in the business.
Network Partner (Scotland) – Mortgage Processing Expert: investing in all staff
Themes: Talent pipeline / Career pathways; Upskilling
This mortgage broker implemented a six-week training programme for its support staff in order to reduce the cost and increase the efficiency of administrative tasks and provide a smoother journey for customers. The cost of administrative tasks has reduced by 13% following the training and the ‘Application to Mortgage Offer’ timescales have also improved significantly.
Network Partner (Scotland) – Investing in induction training
Themes: Onboarding; Upskilling
Following a buy-out, this company realised that their one-week induction programme wasn’t equipping employees with the skills needed to be a high-quality, customer-focused broker. A 13-week tailored induction programme was developed resulting in business productivity quadrupling and lower levels of employee attrition.
News and case studies featuring Mortgage Advice Bureau:
Royal recognition for employers who invest in training and development in the UK and Ireland
On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training...
52 organisations receive royal recognition for tremendous training and incredible impact in 2024
15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...
Celebrating the very best training and development programmes in the UK and Ireland
Last week, 53 recipients from the UK and Ireland were warmly welcomed to St James’s Palace, in London, to receive their Princess Royal Training Award from Her Royal Highness, The Princess Royal. Now in their eighth year, the Princess Royal Training Awards were set...
53 Princess Royal Training Awards across UK and Ireland for achieving positive impact through skills development
HRH The Princess Royal, President of the City and Guilds of London Institute, has approved 53 Awards to a range of organisations across the UK and Ireland, for their outstanding training and skills development programmes, all of which have shown a significant...
48 recipients celebrate the Princess Royal Training Awards with HRH Princess Anne
On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 recipients to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021. Currently in its sixth year, The...
46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021
HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that...
In the press: MAB hits 150 awards milestone
Mortgage Advice Bureau has announcd that it has now achieved 150 awards for its quality of advice and service. MAB's's first award was won in 2010, and since then the firm has achieved awards including best overall broker, best broker for protection, technology and...
Royal recognition for 44 UK organisations delivering outstanding workplace training
From leading banking groups to local businesses and charities, HRH Princess Royal and the City & Guilds Group recognise inspirational employers for their commitment to learning and development. London, 31st October 2019 – 44 UK organisations including IBM, The...
In the press: Derby mortgage firm’s commitment to staff leads to Royal invitation
A Derby mortgage broker has been recognised by Royalty for its commitment to learning and development. Mortgage Advice Bureau (MAB), which has its head office on Pride Park, has been named as one of 44 companies across the UK to achieve a City & Guilds...
The Princess Royal and City & Guilds Group honour outstanding workplace training in 2019
HRH Princess Anne, President of City & Guilds Group, recognises 44 organisations with 2019 Princess Royal Training Awards Recipients shared compelling, irrefutable evidence of how training has directly influenced business results Multiple winners across areas...
