Dermalogica
Dermalogica was founded by a skin therapist to create custom skin care solutions that work – not just today, but for life. They offer professional-grade skin care education, products, and services to skin therapists and customers alike.
Years awarded: 2019, 2021, 2023
Region: London
Size: 250-999 employees
Sector: Manufacturing
Upskilling staff to meet moving market trends
Theme: Upskilling
Topics: Customer service / Customer experience
This personal skincare organisation developed an in-house level 4 qualification to facilitate the delivery of high quality services amongst its staff. The programme has resulted in 20 educator staff being trained, subsequently delivering training to 1055 recipients, with 100% of participants being confident in delivering microneedling and chemical peels. Cost savings for internal delivery have been substantial, at 30% of external provider cost, and revenue achieved by participants far outweighs the proceeds of those who have not received training.
Instilling confidence to deliver outstanding customer service
Themes: Upskilling
Topics: Customer service / Customer experience
This skin care brand sought to reinvent how therapists worked with customers in an omni-channel world to ensure a consistent customer experience. The CLEAR framework was launched to deliver training through internal expertise and it has resulted in a palpable confidence boost for employees. Sales targets have increased by 18% and 5* customer reviews have been achieved.
Embracing digital advances
Themes: Talent pipeline / Career pathways; Onboarding
Topics: Bespoke training; Digital
Dermalogica decided to reinvent the way it trained its employees about new products (innovations) in line with advances in technology. The business decided to focus on digital delivery, increasing the learning and reference resources whilst improving access and flexibility for staff. In 2018 revenue made from innovations was at 13.8% which is 3.8% above the expected target.
News and case studies featuring Dermalogica:
Celebrating the very best training and development programmes in the UK and Ireland
Last week, 53 recipients from the UK and Ireland were warmly welcomed to St James’s Palace, in London, to receive their Princess Royal Training Award from Her Royal Highness, The Princess Royal. Now in their eighth year, the Princess Royal Training Awards were set...
53 Princess Royal Training Awards across UK and Ireland for achieving positive impact through skills development
HRH The Princess Royal, President of the City and Guilds of London Institute, has approved 53 Awards to a range of organisations across the UK and Ireland, for their outstanding training and skills development programmes, all of which have shown a significant...
48 recipients celebrate the Princess Royal Training Awards with HRH Princess Anne
On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 recipients to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021. Currently in its sixth year, The...
46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021
HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that...
Royal recognition for 44 UK organisations delivering outstanding workplace training
From leading banking groups to local businesses and charities, HRH Princess Royal and the City & Guilds Group recognise inspirational employers for their commitment to learning and development. London, 31st October 2019 – 44 UK organisations including IBM, The...
The Princess Royal and City & Guilds Group honour outstanding workplace training in 2019
HRH Princess Anne, President of City & Guilds Group, recognises 44 organisations with 2019 Princess Royal Training Awards Recipients shared compelling, irrefutable evidence of how training has directly influenced business results Multiple winners across areas...
