The Coventry Building Society
This building society based in Coventry, is the second-largest in the UK. The society provides a range of savings products, including regular savings accounts, fixed term bonds and ISAs, as well as offering a variety of mortgage products to first time buyers, home-movers, remortgage customers and buy to let landlords.
Years awarded: 2017, 2024
Region: West Midlands
Size: 1000+ employees
Sector: Banking insurance and finance
Culture change training to meet modernisation targets
Theme: Culture; Diversity, Equity, Inclusion; Leadership and Management; Upskilling
Topics: Bespoke training; Coaching and mentoring; Customer service / Customer experience; Digital; In-house
The second largest Building Society in the UK had a key modernisation strategy which included offering customers access to modern online accounting systems and apps. To put this into practice, in 2022 the organisation launched a culture change programme to upskill employees to work differently. 500 employees have undertaken various learning journeys and outcomes include improved staff retention, employee engagement and Net Promoter Scores.
Managing suppliers effectively
Themes: Upskilling
Topics: In-house
This building society has implemented best practice learning and development approaches to ensure that supplier relationships are managed efficiently and effectively. The training has resulted in staff negotiating better service at reduced prices from third parties whilst maintaining good working relationships.
News and case studies featuring The Coventry Building Society:
Royal recognition for employers who invest in training and development in the UK and Ireland
On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training...
52 organisations receive royal recognition for tremendous training and incredible impact in 2024
15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...
A royal seal of approval for businesses that put employee development first
On Thursday 2 November, we celebrated 40 organisations who were recognised after being commended for their commitment to training and skills excellence by Her Royal Highness The Princess Royal at a ceremony at St James’s Palace in London. The Princess Royal...
40 organisations to receive royal recognition at this year’s Princess Royal Training Awards
Major UK businesses including RBS, Barclays, and Waitrose have been joined by a women’s refuge and an ambulance trust in being commended by Her Royal Highness, Princess Anne for their commitment to training and skills development. The Haven Wolverhampton, which...
