Barclays
From small London beginnings more than 300 years ago to today’s current operations, Barclays has always been driven by strong values and the ultimate goal of helping their clients and customers achieve their ambitions in the right way. Today, Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management. Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
Years awarded: 2017, 2021
Region: North West England
Size: 1000+ employees
Sector: Banking insurance and finance
Learning is embedded and accessible
Theme: Upskilling
Topics: Customer service / Customer experience; BAME focus
Barclays Bank’s specialist function Barclays Financial Assistance needed to respond to significant organisational and reputational challenges as its vulnerable customer base reacted to the impact of the pandemic. The bank upskilled key customer-facing staff dealing with challenging and emotive customer issues and it’s clear to see that personal development through learning is embedded and accessible to all staff across the business.
Reducing the digital divide
Themes: Upskilling
Topics: Bespoke training; Digital
In recognition of a digitally changing environment this bank created Barclays Digital Eagles to assist customers in branches with online banking challenges. Barclays wanted its staff to become the most digitally savvy and inclusive workforce and offered training via an innovative online learning platform Barclays Digital Wings – all of which is helping to reduce the UK’s digital divide.
News and case studies featuring Barclays:
48 recipients celebrate the Princess Royal Training Awards with HRH Princess Anne
On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 recipients to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021. Currently in its sixth year, The...
46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021
HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that...
How to get value out of workplace training
A whopping 9/10 employers struggle to recruit people with the right skills. That’s one reason companies are investing in training programmes to upskill existing staff. How do you make sure you’re getting the greatest return on that investment? Especially when...
Case study: training colleagues to become digitally savvy at Barclays
In recognition of a changing digital environment, Barclays UK aimed to support colleagues to become the ‘most digitally savvy and inclusive workforce in the UK’ as well as ensuring that customers and communities were not ‘left behind’. What started as an internally...
A royal seal of approval for businesses that put employee development first
On Thursday 2 November, we celebrated 40 organisations who were recognised after being commended for their commitment to training and skills excellence by Her Royal Highness The Princess Royal at a ceremony at St James’s Palace in London. The Princess Royal...
40 organisations to receive royal recognition at this year’s Princess Royal Training Awards
Major UK businesses including RBS, Barclays, and Waitrose have been joined by a women’s refuge and an ambulance trust in being commended by Her Royal Highness, Princess Anne for their commitment to training and skills development. The Haven Wolverhampton, which...
