Dishoom
A popular UK restaurant group inspired by the old Irani cafés of Bombay. Founded in 2010, it serves Bombay comfort food across multiple UK locations in London, Manchester, Birmingham, and Edinburgh, alongside charitable meal donations for every meal served.
Years awarded: 2024, 2026
Region: London
Size: 1000+ employees
Sector: Hospitality
Creating an internal talent pipeline for senior roles
Theme: Talent pipeline / Career pathways;Â Upskilling
Topics: Bespoke training
Dishoom’s Kitchen Academy programme has transformed retention, progression and workforce stability across its kitchens since launching in 2013. Chef turnover reduced from 41% to 13.9%, while average length of service has nearly tripled. The programme replaced high recruitment costs with internal development, delivering 80% savings in expenditure. Graduates have progressed into senior culinary roles, strengthening succession planning and long-term organisational capability.
Overhauling onboarding to address sector talent shortages
Themes: Onboarding
Topics: Bespoke training;Â In-house
This small chain of restaurants created the ‘Welcome Walla’ programme to address some of the recruitment and retention challenges it faced following the pandemic and Brexit. The blended learning programme for onboarding servers, hosts and runners has resulted in overall turnover decreasing by 30%, guest satisfaction ratings increasing from 82% to 96%, and a 16% increase in covers per week.
News and case studies featuring Dishoom:
Meet the 2026 Princess Royal Training Award recipients: from stained glass restorers to prison mentors
Every year are genuinely moved by what we read in the Princess Royal Training Award applications. This year was no exception. Today, we're delighted to share that 56 training programmes have been recognised in the 2026 Princess Royal Training Awards, chosen from 132...
Royal recognition for employers who invest in training and development in the UK and Ireland
On Thursday 21 November, 52 recipients from the UK and Ireland were recognised by Her Royal Highness The Princess Royal through the Princess Royal Training Awards held at Goldsmiths’ Hall in London. Over the past nine years, The Princess Royal Training Awards,...
52 organisations receive royal recognition for tremendous training and incredible impact in 2024
15 August 2024: City & Guilds has today announced the 52 training programmes that will be recognised by the 2024 Princess Royal Training Awards. Now in its ninth year, The Princess Royal Training Awards continue to recognise organisations who demonstrate...