HMRC
HMRC is the UK’s tax, payments and customs authority with a vital purpose: collecting the money that pays for the UK’s public services, and help families and individuals with targeted financial support.
Years awarded: 2017, 2018, 2020, 2021
Region: Various locations
Size: 1000+ employees
Sector: Public sector (LAs and NHS)
Initiating a new L&D approach
Theme: Upskilling
Topics: Academy; In-house
The Counter Fraud Academy delivers criminal justice training to HMRC investigators and intelligence officers. Following two breaches of policy in 2018, a new L&D policy was put into place to upskill employees. Over 2500 officers have been trained using real life scenarios and expectations and targets have been exceeded.
Ensuring employees are highly supported
Themes: Onboarding
The Civil Service Surge and Rapid Response Team (SRRT) was created as an innovative resource to support any government department or agency during unexpected crises. The Induction and Capability Plan was developed to improve staff retention and ensure that new recruits were adequately supported. This has led to staff attrition reducing by almost 40% and an impressive cost saving in recruitment costs.
Equipping staff to perform in challenging situations
Themes: Talent pipeline / Career pathways; Upskilling
Topics: In-house
The Counter Fraud Academy delivers criminal justice training to Fiscal Crime Liaison Officers (FCLOs) whose role is to fight complex tax fraud and organised crime. The challenging 36-week programme uses role play and surveillance training and is successfully equipping individuals to manage complex and stressful situations out in the field.
Blended training delivering results
Themes: Onboarding; Talent pipeline / Career pathways
Topics: Academy
The Criminal Justice Academy was established to train a large number of staff over a short space of time. The innovative training – which includes a blend of classroom, e-learning and realistic role plays using barristers – has met Government targets and has become an integral part of learning and development for HMRC’s new recruits.
Creating sustainable learning
Themes: Apprenticeships; Culture
This organisation developed an Apprenticeship programme to equip apprentices with core competencies enabling them to adapt to a wide range of deployments across the Civil Service. HMRC has created a successful and sustainable learning culture with 43 of the initial cohort of 200 having already been promoted since 2014.
News and case studies featuring HMRC:
48 recipients celebrate the Princess Royal Training Awards with HRH Princess Anne
On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 recipients to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021. Currently in its sixth year, The...
46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021
HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that...
Celebrating the Award class of 2020
On 15 December, we celebrated the innovative training and development successes of the 43 recipients who achieved a Princess Royal Training Award in 2020. By necessity the ceremony was a little different this year. Whilst it needed to take place virtually rather...
39 UK businesses receive excellence in training Award commended by HRH The Princess Royal in 2020
HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact 39 businesses celebrated at virtual ceremony for their innovative training programmes in the Princess Royal Training...
UK businesses’ training is recognised by HRH The Princess Royal on her 70th birthday
HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact Businesses continue to deliver excellent training programmes in the Princess Royal Training Award’s fifth year, despite...
Royal recognition for UK businesses upskilling their employees
We are happy to announce the names of 48 businesses commended by the 2018 Princess Royal Training Awards. The prestigious Awards honour UK companies including River Island, John Lewis, RBS, the Royal Air Force and GSK for their outstanding training and development...
Case study: investing in apprentices to prepare for crisis situations at HMRC
In 2014, HMRC was facing a need for a team that could respond to crisis situations across the Civil Service. They launched an apprenticeship programme designed to create a pipeline of talent for the new Surge and Rapid Response Team (SRRT). It now has over 300...
A royal seal of approval for businesses that put employee development first
On Thursday 2 November, we celebrated 40 organisations who were recognised after being commended for their commitment to training and skills excellence by Her Royal Highness The Princess Royal at a ceremony at St James’s Palace in London. The Princess Royal...
40 organisations to receive royal recognition at this year’s Princess Royal Training Awards
Major UK businesses including RBS, Barclays, and Waitrose have been joined by a women’s refuge and an ambulance trust in being commended by Her Royal Highness, Princess Anne for their commitment to training and skills development. The Haven Wolverhampton, which...
