Exponential-e

Theme: Upskilling

Topics: Digital

This company, which provides Cloud support and IT services, saw a substantial drop in revenue as clients began to cancel orders due to the pandemic. It decided to focus on Cloud-support products and needed to upskill employees to sell these solutions confidently. 43 clinics were held where 841 individuals learned in short, sharp sessions about the products. Following the training revenue has increased by 56%.

Themes: Apprenticeships

Topics: Academy

This professional services company working in the Communications and Cloud sectors devised the Engineers Customer Service programme to provide its engineers with improved customer service skills. Over 120 employees have undertaken the one-day programme and customer satisfaction has increased dramatically with the Net Promoter Score increasing from 28 to 72.

Themes: Talent pipeline / Career pathways

This technology business is investing in ‘growing its own’ by training first line technicians to become second line engineers. Outcomes have included engineering attrition reducing by 5.9% over a 12 month period and Second Line Engineers promoted and in place 10 weeks earlier than if they were recruited externally.

Themes: Upskilling

To address the need to upscale training provision in the face of rapid growth, this technology business brought its product training online. Learners are able to learn at a time, place and pace that suits them and the business is championing the use of technology in its operations. Outcomes have included time and cost savings and improved consistency of delivery.